This page contains a comprehensive service policies and procedures document, including all relevant information and guidelines.
A table of contents is provided to help you efficiently navigate the content.
Downloadable checklists and installation site surveys are also available to support your installations.
4 | Introduction
4 | Document Information
4 | Operations Contacts
5 | Service Level Agreements
5 | Total Care
5 | Parts and Phone
5 | Non-Contract
5 | Pricing and Coverage
6 | Definitions
6 | Factory Warranty
6 | Terms & Conditions
6 | Print Head Replacement
7 | Promotional Service Level Agreement
7 | Service Level Agreement
7 | Warranty for End User Replaceable Parts
8 | Warranty for Service Parts
8 | Warranty for Consumables
8 | Warranty Part Orders
8 | Demonstration Products
8 | Used Products
9 | Warranty Service
9 | Hours of Operation
9 | Time and Material Service Rates
10 | Exclusions (Factory Warranty/SLA)
11 | 3D Printing Precautions
11 | Distortion of Formed Objects
11 | Removal of Water-Soluble Support Material
11 | Handling of Formed Objects
11 | Installation Environment
12 | Expectations
12 | Cooperation during Maintenance Service
12 | Provision of Confidentiality
13 | Dealer Service Reimbursement Policy & Procedures
13 | Dealer Installation Reports Policy & Procedures
14 | Appendices
Appendices Documents
Appendix A - North America End-User Warranty Statement Terms & Conditions and Important Information
Appendix B - Opening A Case Form
Appendix C – Print Head Replacement Order Form
Appendix D – Warranty Parts Ordering Process
Appendix E – Parts Warranty 90-days
Appendix F – Dealer Service Reimbursement Policy & Procedure
Appendix G – Mimaki Shipment – 4-point Inspection
Appendix H – Damaged Shipping Survey
Warranty Parts Order Form - Example
Service Request PO Information